For over three weeks my home phone line has been dead and my broadband slow to the point of being useless. BT have lied again and again about fixing it and they deliberately have kept me on hold time and time again on an expensive mobile. Asking them to cancel the contract or give a MAC code means they cut the line or pass me on to someone who is incapable of understanding english.
I thought I'd either accept this or rant and rave or try and sort it.
Trawling through the net you can find alternative numbers and e-mail addresses for managers and directors of BT. I tried contacting some of these. I'm not going to post them on here as if they are bombarded with complaints it is counterproductive but already a rep from BT has phoned and the problem is being attended to.
I'll post as soon as I know what happens.